Shipping & Returns

📦 Shipping Information

All orders are packed with care and intention and dispatched from Australia. We aim to ship orders as quickly as possible while ensuring each item is safely and mindfully packaged.

• Orders are typically dispatched within 1–2 business days
• Tracking is included where available
• Combined shipping is available for multiple items

🇦🇺 Australian Shipping

We ship Australia-wide using trusted postal services. Delivery times may vary depending on your location.

• Standard shipping times are generally 3–7 business days
• Express options may be available at checkout

🌍 International Shipping

International shipping may be available depending on the destination. Please note that customs duties, taxes, or import fees are the responsibility of the buyer.

Delivery times for international orders vary by location and postal service.

🔄 Returns & Exchanges

Due to the nature of our products, including crystals and smudge items, we are unable to accept returns for change of mind.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will do our best to make things right.

Damaged or Lost Items

While we take great care in packaging, once an order has been handed to the postal service, delivery times and handling are outside our control.

If your parcel appears lost or delayed, please contact us and we will assist where possible.

Need Help?

If you have any questions about shipping, returns, or your order, please reach out to us at zengemaustralia@gmail.com.

Australian owned • Mindfully packed • Sent with intention ✨