Customer Support
Customer Support
Welcome to Zen Gem Australia customer support. We’re here to help with your orders, shipping, product questions, and general enquiries.
Contact Us
For support, please email us at:
We aim to respond as soon as possible.
Order Help
Please contact us if you need help with:
- Order updates
- Shipping questions
- Tracking information
- Damaged items
- Incorrect items received
- Product questions
Please include your order number when contacting us so we can assist you faster.
Shipping
We carefully pack all orders to help ensure your crystals arrive safely. Tracking details will be provided once your order has been shipped.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item
- Photos of the packaging
We will review the issue and help resolve it as quickly as possible.
Crystal Care & Product Information
Crystals are natural products, so colour, shape, size, and markings may vary slightly. These natural differences make each piece unique.
Follow Us
Stay connected with us on Facebook:
https://www.facebook.com/ZenGemAustralia
Thank you for supporting Zen Gem Australia.